posted on 2019-12-04, 02:55authored byAndré Andrade Longaray, Carlos Francisco Simões Gomes, Ticiane Elacoste, Catia Maria dos Santos Machado
ABSTRACT This paper describes a plan to develop a prioritization model of efficiency indicators to evaluate the services provided by seaports to ships in terms ofeconomicity, quality, and reliability. The methodology adopted is applied research, using a case study carried out in a Brazilian seaport. The approach used as an intervention tool in the elaboration of the model is the Fuzzy-Analytical Hierarchy Process. The results suggest the prioritization of economicity over the other two criteria of reliability and quality.