Social innovation as a process to overcome institutional voids: a multidimensional overview

ABSTRACT Purpose: The objective of this paper is to propose a theoretical framework to explore social innovation as a response to institutional voids in a multidimensional analysis. Originality/gap/relevance/implications: Approaching the social innovation of the theoretical lens of institutional theory, in the institutional voids perspective. One of the gaps is to propose a multidimensional perspective that will occur through the examination of multiple actors in different institutional settings. Key methodological aspects: To support the framework, six theoretical proposals were developed from theoretical gaps identified in a systematic literature review, started in Web of Knowledge database. Summary of key results: Results indicate dimensions that can be investigated in social innovation initiatives that fill institutional voids. The following dimensions were found: dimensions of institutional contexts (considering different contexts and the interference of political, financial, education/work and cultural systems); dimension of multiple actors (giving voice to different actors who have complementary objectives); dimension of the institutional pillars (cognitive, normative and regulative) and dimensions of social innovation (modify/transform a social need; innovative solution, implementation of social innovation, involve actors and stakeholders and effective results). Key considerations/conclusions: This framework can be further tested in comparative studies among countries with distinguished levels of development. We identified the importance to analyze different social contexts and the diverse actors who are involved in social innovation initiatives. We identify new areas that are influencing social innovation and we propose new possibilities to investigate this field.